Cancellation Policy

Wollemi Ridge Retreats offers peaceful, nature‑immersive glamping and day experiences on our private ridge in Bilpin, NSW. To ensure a safe, respectful and enjoyable stay for all guests, the following policies apply to all bookings, accommodation and experiences. Bookings & Payments A 50% deposit is required to secure your stay, with the balance due before arrival. Bookings are confirmed once payment is received. Minimum‑night stays may apply. Prices are in AUD and include GST where applicable. Cancellations & Changes Cancellations made more than 30 days before arrival receive a refund minus an admin fee. Cancellations 14–30 days prior forfeit 50% of the total fee. Cancellations within 14 days are non‑refundable. Experience bookings follow similar cut‑offs. Date changes are subject to availability and may incur fees. Property Use & Behaviour Guests must respect the peaceful environment, wildlife and shared facilities. Only registered guests may stay overnight. No parties, loud noise, or disruptive behaviour. No smoking inside tents. Fires only in designated fire pits and only when permitted. Pets are not permitted unless pre‑approved. Damage & Cleaning Guests are responsible for any damage, missing items or excessive cleaning required after their stay. Charges may be applied to the card on file. Safety & Risks Our property is located in natural bushland and may be affected by weather, wildlife, fire bans or external conditions. Guests participate in activities (bushwalks, workshops, farm tours, glowworm tours) at their own risk and must follow all safety instructions. We recommend travel insurance. Cancellations by Us If we must cancel due to safety, severe weather or property issues, guests will receive a refund or alternative dates. By booking with us, guests acknowledge they have read and accepted these policies.

Contact Details

• 3120 Bells Line of Rd, Bilpin NSW 2758, Australia

  0424240152

  hello@wollemiridgereteeats.com